{"id":1485,"date":"2025-04-06T13:24:47","date_gmt":"2025-04-06T18:24:47","guid":{"rendered":"https:\/\/fibernetisp.com.co\/web\/?page_id=1485"},"modified":"2026-03-12T18:44:10","modified_gmt":"2026-03-12T23:44:10","slug":"proteccion-al-usuario","status":"publish","type":"page","link":"https:\/\/fibernetisp.com.co\/web\/proteccion-al-usuario\/","title":{"rendered":"Protecci\u00f3n al usuario"},"content":{"rendered":"\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-f221bfd0 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"205\" src=\"https:\/\/fibernetisp.com.co\/web\/wp-content\/uploads\/2025\/04\/Ico_proteccion-300x205.png\" alt=\"\" class=\"wp-image-1508\" style=\"width:135px;height:auto\" srcset=\"https:\/\/fibernetisp.com.co\/web\/wp-content\/uploads\/2025\/04\/Ico_proteccion-300x205.png 300w, https:\/\/fibernetisp.com.co\/web\/wp-content\/uploads\/2025\/04\/Ico_proteccion.png 550w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Protecci\u00f3n del Usuario<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-50eac3a5 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-background has-small-font-size has-text-align-center has-custom-font-size wp-element-button\" href=\"https:\/\/fibernetisp.com.co\/web\/proteccion-al-usuario\/internet-sano\/\" style=\"border-radius:10px;background-color:#f8531b\">Internet sano<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">T\u00e9rminos y condiciones<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">L\u00ednea de atenci\u00f3n al usuario<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">PQRS<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Tratamiento de datos personales<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Indicadores de disponibilidad<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Cobertura<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Mecanismos de seguridad de la red<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Acciones y aplicaciones de control parental<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Formato de contrato<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Medidor de velocidad<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Politicas de gesti\u00f3n de tr\u00e1fico<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Autoridades de control y vigilancia<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px;background-color:#f8531b\">Mecanismos de filtrado web al usuario<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/fibernetisp.com.co\/web\/politicas-de-uso\/\" style=\"border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;background-color:#f8531b\">Politica de uso<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-f221bfd0 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"176\" src=\"https:\/\/fibernetisp.com.co\/web\/wp-content\/uploads\/2025\/04\/Ico_normatividad-300x176.png\" alt=\"\" class=\"wp-image-1517\" style=\"width:135px;height:auto\" srcset=\"https:\/\/fibernetisp.com.co\/web\/wp-content\/uploads\/2025\/04\/Ico_normatividad-300x176.png 300w, https:\/\/fibernetisp.com.co\/web\/wp-content\/uploads\/2025\/04\/Ico_normatividad.png 549w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-af3d81f1\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Normatividad<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-50eac3a5 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Ley 679 de 2001<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Decreto 1377 de 2013<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Resoluci\u00f3n CRC 3066 de 2011<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Ley 1581 de 2012<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Ley 1480 estatuto del consumidor<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Circular \u00fanica SIC (Titulo III)<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Resoluci\u00f3n 57 de 2021<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Ley 1341 de 2009<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Decreto 1524 de 2002<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link has-black-background-color has-background has-small-font-size has-custom-font-size wp-element-button\" style=\"border-radius:10px\">Circular externa 006 de 2011<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Protecci\u00f3n del Usuario Normatividad<\/p>\n","protected":false},"author":2,"featured_media":1633,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1485","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/pages\/1485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/comments?post=1485"}],"version-history":[{"count":24,"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/pages\/1485\/revisions"}],"predecessor-version":[{"id":1781,"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/pages\/1485\/revisions\/1781"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/media\/1633"}],"wp:attachment":[{"href":"https:\/\/fibernetisp.com.co\/web\/wp-json\/wp\/v2\/media?parent=1485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}